Home | About us | Our  Courses | Courses Fees | Media | Contacts | FAQ
Copyright 2008 - Drayah Language Center

Intermediate
First impressions:
  • How to make a good impression.
  • How to start a conversation in a friendly and polite way.
  • Body language and appearance.
Letters, faxes and memos
  • How to identify different kinds of correspondence.
  • How to write names ,addresses and endings.
  • Layout and style.
  • "Golden rules" for writing letters (including faxes & memos).
  • Planning a letter (7 steps)
  • Think about your reader.
  • Find and discuss stylistically mistakes in letters, faxes and memos
  • Write your own letters and get feedback from your colleagues.
On the phone
  • How to make a phone call to another company if you don't know the person on the other end of the line very well.
  • Making requests ,offering to help, asking permission.
  • How to take a message.
  • Planning and making calls- telephone tips.
Summaries, notes, reports
  • Summarizing a conversation , styles of summaries.
  • Using notes to write a report
  • Planning and editing a report (tips)
  • Making notes (tips)
  • Punctuation.
Working together
  • Getting to know the workplace - how to make a" tour" (role plays)
  • Different kinds of companies.
  • Company organization (structure).
  • Company developments (background, history, experience).
  • Working with others (agreeing and disagreeing).
International trade
  • Exchanging information (oral and written)
  • Making enquiries (role plays)
  • Answering enquiries (tips)
  • Placing and filling orders (role plays)
Money matters
  • Dealing with figures (how to read and write figures)
  • Cash flow (tips).
  • Changing prices: dealing with invoicing errors
  • Letters of credit (tips)
  • Chasing payment (role plays).
Dealing with problems
  • What seems to be a problem ?
  • We all make mistakes - sometimes!
  • Complaining and apologizing, delivery and after-sales problems
Visitors and Travellers
  • Did you have a good Journey ?
  • Hotels and accommodation.
  • Local knowledge: You are the expert.
  • Eating, socializing and telling stories.
  • Organizing a conference.
Marketing
  • Marketing a product, market research, promotion and advertising.
  • The marketing mix.
  • Advertisements and commercials.
  • Promoting products and brands.
  • Possibility, probability, certainty.
  • Marketing your own region.